Shipping & Refund Policy

SKDS Solutions Private Limited

Registered Office:
2nd Floor, WZC 21-22, Dwarka Mod,
New Delhi - 110078, India

Effective Date: 07 September 2026

Last Updated: 07 September 2026

1. Introduction

This Shipping & Refund Policy ("Policy") governs the delivery, cancellation and refund of software development services, digital products, subscriptions, licenses, consulting services, maintenance services and other technology-related services provided by SKDS Solutions Private Limited ("SKDS Solutions", "Company", "we", "us" or "our").

As SKDS Solutions primarily provides software development and digital services, most of our services and deliverables are provided electronically. Accordingly, physical shipping is generally not applicable.

By purchasing, subscribing to or engaging our services, you acknowledge that you have read, understood and agreed to this Policy.

2. Nature of Our Services

SKDS Solutions may provide, among other things:

Custom software and application development
Website and web application development
Mobile application development
UI/UX design and development
Software consulting and technology consulting
Cloud and infrastructure services
Software maintenance and technical support
SaaS and subscription-based services
API and system integrations
Software licenses and digital products
Source code and other digital deliverables
Technical documentation
Other IT and technology-related services

The exact scope of services, deliverables, timelines, fees and payment terms may be specified in a quotation, proposal, statement of work ("SOW"), purchase order, service agreement, invoice or other written agreement between SKDS Solutions and the customer.

3. Shipping and Delivery

3.1 Digital Delivery

Since our services and products are primarily digital, no physical shipping is generally required.

Depending on the nature of the engagement, deliverables may be provided through:

Email
Secure cloud storage
Project management platforms
Version-control repositories
Customer dashboards or portals
Software deployment environments
Download links
API credentials or access credentials
Any other mutually agreed electronic method

3.2 Delivery Timeline

Estimated delivery dates or project milestones will generally be communicated in the applicable proposal, quotation, SOW, project plan or service agreement.

Delivery timelines may depend upon:

Timely receipt of information and requirements from the customer.
Customer approvals and feedback.
Access to required systems, APIs, hosting environments or third-party services.
Availability of required third-party software or services.
Changes in project scope or requirements.
Payment of applicable invoices.
Technical dependencies.
Events beyond the reasonable control of SKDS Solutions.

Where delays arise because of customer dependencies, changes in requirements, delayed approvals or third-party dependencies, the delivery schedule may be reasonably revised.

3.3 Physical Deliverables

If a particular engagement includes a physical item, device, printed documentation, storage media or any other physical deliverable, the applicable shipping method, delivery charges and estimated delivery time will be communicated separately to the customer.

Unless otherwise agreed in writing, shipping charges for physical items, where applicable, may be payable by the customer.

4. Service Acceptance

Where a project is delivered in milestones, the customer may be required to review and approve each milestone within the period specified in the applicable SOW or project agreement.

If no specific acceptance period has been agreed, the customer should notify SKDS Solutions of any material non-conformity within 7 days of delivery.

Where the customer does not report a material issue within the applicable acceptance period, the relevant deliverable may be considered accepted, subject to the terms of the applicable agreement and applicable law.

5. Cancellation of Services

Customers may request cancellation of an order, project or service by contacting SKDS Solutions at support@skdssoft.com .

Cancellation eligibility depends on the stage of the project and the nature of the services.

5.1 Before Work Begins

If a customer requests cancellation before SKDS Solutions has commenced work, the Company may, at its discretion, provide a full or partial refund of amounts paid, after deducting any non-refundable payment-processing charges or other costs already incurred, where applicable.

5.2 After Work Has Commenced

If development, design, consulting, research, configuration or other work has already commenced, the amount refundable, if any, will generally be determined based on:

Work completed up to the cancellation date.
Approved milestones already delivered.
Non-refundable third-party costs.
Expenses incurred by SKDS Solutions.
Resources allocated to the project.
The terms of the applicable agreement, quotation, SOW or purchase order.

Amounts relating to services already performed may not be refundable.

5.3 Subscription Services

For subscription-based services, cancellation will normally prevent renewal for the next billing period. Unless otherwise stated in the applicable subscription terms, cancellation does not automatically entitle the customer to a refund for the current billing period.

Any refund or credit for a partially used subscription period will be subject to the applicable subscription terms and applicable law.

6. Refund Policy

SKDS Solutions aims to provide high-quality services and work with customers to resolve legitimate concerns.

A refund may be considered in circumstances including, but not limited to:

A service was not provided as agreed due to an issue attributable to SKDS Solutions.
A payment was processed incorrectly or duplicated.
A project is cancelled in accordance with the applicable agreement.
SKDS Solutions is unable to deliver a contracted service and the parties agree that a refund is appropriate.
Any other circumstance in which a refund is required under applicable law.

Refunds are not ordinarily available for:

Services that have already been fully performed.
Work already completed and delivered.
Customer-requested changes or additional work outside the original scope.
Delays caused by the customer's failure to provide required information, approvals, access or materials.
Non-refundable third-party services or costs.
Software, licenses, subscriptions or digital products that have already been delivered or activated, except where required by applicable law or expressly agreed otherwise.
Customer dissatisfaction arising solely from a change of preference after work has been performed in accordance with the agreed requirements.

Nothing in this Policy limits any mandatory consumer rights or remedies available under applicable law.

7. Refund Request Process

To request a refund, the customer should contact SKDS Solutions at:

Email: support@skdssoft.com

The refund request should include:

Customer name
Invoice or order number
Date of purchase or payment
Description of the service
Reason for the refund request
Relevant supporting information, if any

SKDS Solutions may review the request and, where appropriate, request additional information before making a decision.

8. Refund Processing

Where a refund is approved, SKDS Solutions will normally initiate the refund to the original payment method used by the customer, where technically possible.

The time required for the refund to appear in the customer's account may depend on the payment gateway, bank, card issuer or other financial institution.

SKDS Solutions is not responsible for delays caused by banks, payment processors, card networks or other third-party financial institutions.

9. Payment Gateway and Transaction Charges

Where permitted by applicable law and the applicable payment provider's terms, payment gateway charges, transaction fees, currency-conversion charges or other third-party charges may be deducted from a refund where such charges have actually been incurred and are non-refundable.

No such deduction will be made where prohibited by applicable law.

10. Defective or Non-Conforming Deliverables

If a delivered software product or service materially fails to conform to the agreed specifications, the customer should notify SKDS Solutions within a reasonable period after discovery of the issue.

Where appropriate, SKDS Solutions may first attempt to:

Investigate the reported issue.
Correct or fix the defect.
Provide a revised or replacement deliverable.
Provide another commercially reasonable remedy agreed with the customer.

If the issue cannot reasonably be resolved, any refund or other remedy will be determined in accordance with the applicable agreement and applicable law.

11. Scope Changes and Additional Work

Requests made after approval of the original scope may be treated as change requests.

Additional development, redesign, integrations, features, revisions or other work outside the agreed scope may incur additional charges.

A refund will generally not be available merely because the customer subsequently requests a different feature, design, technology, functionality or project direction after work has commenced.

12. Third-Party Services

Certain projects may depend upon third-party services, platforms, hosting providers, software licenses, APIs, payment gateways, cloud providers, app stores or other external services.

SKDS Solutions is not responsible for refund policies, service interruptions, delays, pricing changes or failures attributable solely to such third parties.

Any refund relating to a third-party product or service will be subject to the applicable third-party terms.

13. Force Majeure

SKDS Solutions shall not be responsible for delays or failures caused by circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, internet or telecommunications failures, cyber incidents, infrastructure failures, war, civil disturbances, strikes, epidemics, pandemics, power failures or failures of third-party service providers.

Where applicable, project timelines will be reasonably extended to account for such circumstances.

14. Fraudulent or Unauthorized Transactions

SKDS Solutions reserves the right to investigate transactions that appear fraudulent, unauthorized, suspicious or otherwise unlawful.

Where a transaction is identified as fraudulent or unauthorized, SKDS Solutions may suspend or cancel the related service and take appropriate action in accordance with applicable law and payment-provider requirements.

Customers should promptly notify SKDS Solutions if they believe an unauthorized transaction has been made using their payment method.

15. Grievance and Customer Support

Customers are encouraged to contact SKDS Solutions first so that we can attempt to resolve any issue promptly and fairly.

SKDS Solutions Private Limited

Address:
2nd Floor, WZC 21-22, Dwarka Mod,
New Delhi - 110078, India

Support Email: support@skdssoft.com

16. Changes to This Policy

SKDS Solutions may update or modify this Shipping & Refund Policy from time to time to reflect changes in its services, business practices, technology, payment methods or applicable legal requirements.

The updated Policy will be published on the Company's website with the revised "Last Updated" date.

17. Governing Law

This Policy shall be governed by and interpreted in accordance with the laws of India, subject to applicable mandatory consumer protection and other applicable laws.

Nothing in this Policy is intended to exclude, restrict or waive any statutory rights or remedies that cannot lawfully be excluded or waived.

18. Contact Us

If you have any questions regarding this Shipping & Refund Policy, cancellation, delivery or refunds, please contact us:

SKDS Solutions Private Limited
2nd Floor, WZC 21-22, Dwarka Mod,
New Delhi - 110078, India